Privacy Policy

Privacy Policy

Introduction

Welcome to https://companion-care-robstown-texas.primarycareaid.com (hereafter referred to as “Companion Care Robstown Texas,” “we,” or “the Company”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users of our website, applications, services, and products.

Scope

This policy encompasses all aspects of our digital presence, including but not limited to:

  1. Our official website at https://companion-care-robstown-texas.primarycareaid.com.
  2. All applications, software, and services provided under the Companion Care Robstown Texas brand.
  3. Interactions between users and our platforms, whether through web browsing, app usage, or communication with our team.
  4. Data collected directly from users and through third-party sources.

However, please note that this policy does not extend to external links or third-party platforms accessed from our website. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users when:

  1. You register an account and use our applications or services as an authorized user.
  2. You visit our websites linked to this Privacy Statement.
  3. You subscribe to receive newsletters, emails, phone calls, or text messages (SMS) from us.

Personal Data Collection

We collect various categories of personal data to enhance your experience and improve our services:

  1. Account Information: This includes user names, email addresses, and passwords used to access our accounts.
  2. Payment Information: Details required for processing transactions, such as credit/debit card numbers, expiration dates, and billing addresses.
  3. Financial Information: Data related to your financial status or payment history, which may be collected for billing or fraud prevention purposes.
  4. Purchase Information: Records of products or services purchased from us, including quantities and purchase dates.
  5. Mobile Device Identifiers: Unique identifiers assigned to your mobile device, such as IP addresses, device IDs, or advertising IDs.
  6. Location Data: Information about your geographic location when you use our location-based services or provide consent for tracking.
  7. Feedback: Comments, suggestions, and reviews you share with us regarding our products or services.
  8. Social Media Information: Data from social media platforms when you interact with us through these channels, including public posts and comments.
  9. Product Information: Details about the products you show interest in, view, or purchase on our platform.

We obtain this data through direct user input, interactions with our systems, and automated technologies used to enhance user experience. Additionally, third parties may share Personal Data with us, but they are bound by their respective privacy agreements.

Cookies

We use cookies to improve your experience and analyze website performance:

  1. Strictly Necessary Cookies: These ensure basic functions of our website, such as navigating through pages.
  2. Preference Cookies: Tailored settings and preferences saved for a personalized user experience.
  3. Analytics Cookies: Used to gather statistical data about users’ interactions with our website, helping us improve its functionality.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law:

  1. Legal Compliance: We may store data to comply with applicable laws, regulations, and legal proceedings.
  2. Business Operations: Personal information is retained for operational, marketing, research, and analytical purposes.
  3. User Preferences: Data related to user preferences and account settings is kept for future reference.

Once the retention period expires or when data is no longer needed, we delete or anonymize the information securely.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  1. Encryption: Data transmitted between your device and our servers is encrypted using industry-standard protocols.
  2. Access Control: Strict access controls are in place to ensure that only authorized personnel can access sensitive information.
  3. Regular Audits: We conduct regular security audits and penetration testing to identify and mitigate potential vulnerabilities.
  4. Data Backup: Secure backups of data are maintained to ensure recovery in case of an incident.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under the age of 18. Our services are designed for a general audience, and we encourage parents or guardians to supervise their children’s online activities.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: The right to correct inaccurate or incomplete personal information.
  3. Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
  4. Restriction: The right to limit the processing of your personal data in specific situations.
  5. Portability: The right to receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: The right to object to the processing of your personal data for certain purposes.
  7. Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.

To exercise these rights or have any data-related queries, please contact our Privacy Team via email at [email protected] or by postal mail to:

Companion Care Robstown Texas
Privacy Compliance Department
[Street Address]
[City, State, ZIP Code]

Changes to Policy

We reserve the right to update our Privacy Policy at any time. Any modifications will be posted on this page with an updated effective date. We encourage users to review this policy periodically to stay informed about how we protect their personal data.

Contact Information

For any inquiries, unsubscribe requests, or if you have questions regarding this Privacy Policy or your data, please contact us:

Email: [email protected]
Postal Mail: Companion Care Robstown Texas, Data Protection Office, [Address Details]